General sales conditions

 

GENERAL CONDITIONS OF CONTRACT – VAL THORENS IMMOBILIER


1. RESERVATION

On receipt of a signed contract and deposit, reservations are considered confirmed.

2. PRICE

The tenant, in addition to the booking deposit, must pay the outstanding balance, the local visitors tax and the accommodation security deposit on arrival. Rental balance must be paid a month before the arrival day by credit card or bank transfer. In case of late arrival without prior notification, the Agency reserves the right to cancel the reservation two days after the commencement of the booking date.

3. AGENCY OPENING HOURS
 
From the 1st of December 2023 to the 1st of May 2024                 
  • 9am to 7.30pm (non-stop) Opening hours could be modified depending on the arrival flux
  • 9am to 12.00 and 4pm to 7pm      
  • Monday to Friday: 9am to 12.00 and 3.30pm to 7pm
 
The agency will be closed on 25/12/2023 and 01/01/2024.
 
The agency’s opening hours must be respected at all times. In failure to do so, the agency accepts no liability in the event of any problem. If any clients arrive after the closing of the agency, their late arrival can be organized. This service is available from Christmas until the end of the season and only for clients who inform the agency before 5.00 PM of their late arrival. Any clients who will arrive late need to leave a security deposit by bank card or Payzen in order to collect their keys. Please note that if we are not informed of the late arrival, the key will not be left for collection after the closing of the agency and VTI declines all responsibility for the non-delivery of keys to the customer.
 
4. KEY COLLECTION

On Saturday from 5pm to 7.30pm, from Sunday to Friday until 7pm
The keys of our apartments are generally ready for 5pm. Sometimes it happens that they are ready earlier. However, we invite all clients to come to our office as soon as they arrive in Val Thorens in order to complete the check- in documents and speed up the key delivery’s process.
 
  
5. SECURITY DEPOSITS

A deposit will be requested at the handover of the apartment keys.
350 € for a studio 2, 3, 4 pers., cabin 4 pers. and 2 roomed 4 pers. (T4A2, T4B2)
400 € for a 2 roomed 5 pers. and 2 roomed 6 pers. (2P52, 2P6A, 2P6B)
500 € for an apartment 3 roomed 6 persons (3P6A, 3P6B)
600 € for an apartment 8 persons (T8A, T8B, T8C)
800 € - 1 500 € for an apartment 8/10 persons (T8D, T8E)
 
Deposits are by CREDIT CARD ONLY (VISA & MASTERCARD)
Physical card only
No cash, no Maestro, no American Express are accepted
 
Due to the large number of departures and arrivals of tenants at the same time, the agency is unable to check rented apartments together with its guests. Deposits are held (but not cashed) throughout the client’s stay and are automatically cancelled less than 10 days after their departure. A specific amount can be withdrawn in case of damage to the apartment, failure to clean...etc. If the costs exceed the amount of the deposit, the tenant and the tour operator have the obligation to pay the remaining balance. Customers who do not have a credit card can make a payment online by Payzen. Obligation to have a valid email address and online connection. 

6. INVENTORY OF FIXTURES

An inventory and a remarks list will be given to the tenant upon arrival or must be scanned by flash code in the apartment (a digitized solution will be available). Those forms are to be completed and returned to the agency within 48 hours. After this time, no complaints or compensation request will be accepted, and the tenant will be held liable for all damages.
Tenants are responsible for the following:
- Any broken or missing items or objects must be replaced as new.
- Any damage caused must be paid for (walls, floors, ceilings, decor...etc).
- Apartments must be left clean, respectable and in perfect working order. 
Should any cleaning or repairs be deemed necessary, a part of the deposit will be withheld. Please note that it is in breach of our rental contract to move any furnishings between apartments.
 
  
7. OCCUPATION

Depending the apartments, pets are allowed after a specific prior agreement has been obtained from the Agency, and a supplement of 50 euros will be charged.
Tenants are requested to respect the general rules of the residence and to observe the 10pm noise ban. If these rules are not followed, the tenant may be required to vacate the apartment immediately and the deposit will be withheld. Under no circumstances may the apartment be occupied by more than the number of persons indicated in the contract.
Failure to comply with the above, will be seen as a breach of contract and appropriate action will be taken.
The agency reserves the right to visit its apartments at any time during the rental period if needed, for immediate repairs or for sale opportunities.

8. INSURANCE

The Agency declines all responsibility in case of theft, and any accident caused by items in the apartment. Renter’s insurance may not hold any claim against the owner or their representative in the event of accident or incident. Clients must hold full travel insurance whereby all events are fully covered

9. CANCELLATION
 
A cancellation is only admissible if it is made by email.
If a cancellation occurs more than 60 days before the scheduled date of occupation of the premises, the deposit paid will be returned to the tenant, less the administrative costs.
If a cancellation occurs less than 60 days before the scheduled date of occupation of the premises, the deposit will remain acquired by the Agency, except in the case of a cancellation due to force majeure (the deposit paid will be refunded less the application fees and on condition of acceptance of the file (attestation, certificate, etc.)
SUMMARY OF CANCELLATION FEES:
- >60 days: administration fees (4% of the rental with a minimum of 50 euros)
- Between 60 days and 30 days: deposit
- <30 days: full amount paid
 
 10. KEY RETURN / CHECK OUT
 
2 complete set of keys (exceptions are possible) are to be returned to the agency before 10am on departure day. Should this not be respected, the agency reserves the right to charge a supplement.
to the concerned client. The accommodations must be clean and tidy, dishes made, refrigerator emptied and cleaned, bins emptied, blankets folded and stored together with pillows in the cupboards, floor cleaned. The tenant can also validate the check out with the flash code in the apartment.
11. SETTLEMENT OF DISPUTES AND USE OF THE OMBUDSMAN
 
 In the event of customer dissatisfaction with the accommodation granted, the tenant must imperatively file a written complaint with the agency within 48 hours of his arrival. Otherwise, no action will be taken on the request. Under no circumstances will compensation by credit on future invoices be accepted and will be likely to put an end to the current contract.
Any consumer has the right to have free recourse to a consumer mediator with a view to the amicable resolution of the dispute which may oppose him to a professional. To this end, any consumer may contact the following mediator: TOURISM AND TRAVEL MEDIATOR (https://www.mtv.travel)
 
 
 

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